Frequently Asked Questions
Everything you need to know about your Scarlett Gasque experience.
How do I determine my correct size?
We provide a detailed sizing guide on each product page. Our collections are designed for a precision fit, so we recommend measuring yourself and comparing against our charts before placing an order.
What is your international shipping policy?
Scarlett Gasque offers worldwide shipping. Delivery times vary by region, typically ranging from 3 to 7 business days for express international orders. Duties and taxes are calculated at checkout for most destinations.
What is your return and exchange policy?
We accept returns on unworn items with all original tags and hygiene seals intact within 14 days of delivery. Please note that for hygiene reasons, certain intimate apparel cannot be returned if the seal is broken.
How should I care for my luxury garments?
To maintain the integrity of our delicate fabrics and intricate detailing, we recommend hand washing in cold water with a gentle silk-safe detergent or professional dry cleaning.
Can I modify or cancel my order after it has been placed?
As we strive to process orders quickly, we can only make changes or cancellations within 60 minutes of purchase. Please contact our concierge team immediately for assistance.
Are your materials sustainably sourced?
Scarlett Gasque is committed to ethical craftsmanship. We work with heritage mills and ensure our supply chain adheres to high standards of environmental and social responsibility.